Refund policy
Return & Refund Policy
We stand behind everything we make.
If it doesn’t land, we’ll make it right.
Reach out within 30 days of delivery and we’ll refund your order in full — no return required. Just reply to any GOOD HOUR email or write to hello@goodhourmatcha.com with your order number and a quick note on what didn’t work.
Refunds go back to your original payment method within 5–10 business days.
Damaged or wrong item
If your order arrives damaged or you receive the wrong item, email hello@goodhourmatcha.com with a photo within 7 days of delivery and we’ll ship a replacement — free.
Subscriptions
Cancel or modify your subscription anytime from your account dashboard. No fees, no penalty.
Chargebacks
Please reach out to us before initiating a chargeback with your bank. We’ll always try to make it right first — most issues can be resolved with a single email.
The fine print
- One refund per household per drop.
- Requests outside the 30-day window are reviewed case-by-case.
- We reserve the right to refuse refunds in cases of clear abuse.
Contact
— Brandon
Founder, GOOD HOUR