FAQ

1. Where does your matcha come from? Our shade-grown, latte-grade matcha comes from Japan. Blended for consistent umami and clean finish — optimized for milk-based drinks.

2. What's actually in the pouch? Six ingredients: shade-grown Japanese matcha (3.5g), allulose, MCT, oat milk powder, sunflower lecithin, sea salt. No gums, no fillers, no artificial sweeteners.

3. How does the 10-second prep work? Add 5 oz of cold water to any bottle or tumbler. Tear open one pouch, dump the contents in. Cap, shake for 10 seconds. Done. For hot, whisk one pouch into 5 oz of hot water in a mug — 10 seconds with an electric whisk.

4. Is the matcha shade-grown? Yes. All quality matcha plants are shade-grown before harvest — that's what builds the amino acids and L-theanine that make premium matcha taste different. We source only shade-grown, latte-grade matcha from Japan.

5. Do you offer subscriptions? Yes. Three cadences — weekly (25% off), bi-weekly (18% off), monthly (12% off). Every subscription includes a free 12oz Activation Tumbler on your first order. Change, pause, or cancel anytime.

6. What's your return policy? If you don't love it, reach out within 30 days of delivery and we'll refund your order in full. No need to send it back. Just reply to your order confirmation. Real founder-monitored inbox.

7. Where do you ship? All 50 US states. Continental US shipping is free on orders of $50+ and $7.99 under $50. Alaska & Hawaii ship at a flat $12.

8. How caffeinated is it? About 50mg per pouch (roughly half a cup of coffee), plus the L-theanine that naturally comes with matcha. The combo gives you calm, focused energy without the crash.